For you holiday in South Tyrol you need the GREEN PASS.
We loosen our cancellation policies for your winter holiday 2021/22
It’s always a pity if rooms remain vacant although other guests are just waiting to book.
In case of a travel restriction due to Covid-19, we guarantee a free cancellation and your deposit will be transferred back.
Conditions for withdrawal:
In case of cancellation within 30 days prior to arrival the deposit will be credited but not refunded.
At late cancellation the following rates based on the total amount will be charged as compensation:
- Cancellation up to 30 days prior to arrival: 00%
- Cancellation 29 days until 15 days prior to arrival: 40%
- Cancellation 14 days until 8 days prior to arrival: 60%
- Cancellation less than 8 days prior to arrival: 80%
- late arrivale and/or early departure: 80%
HYGIENE AND SAFETY MEASURES
SECURITY in the hotel sector
All employees are trained in the area of hygiene in advance, we guarantee maximum hygiene protection in all areas. All surfaces and contact points are disinfected and cleaned several times a day. Disinfectants are available in all areas of our house.
HYGIENE in the rooms
Our rooms and bathrooms are properly cleaned and disinfected before arrival. All surfaces are cleaned and disinfected regularly, and laundry is disinfected.
RESTAURANT
The prescribed minimum distances of 1 meter are guaranteed in our dining room, terrace and at the bar. If possible, the dishes are brought to the table. For serving at the buffet it is mandatary to wear a face mask and to disinfect your hands.
EXTERIOR
It is also important to keep a safe distance of 1 meter from other guests outdoors, with the exception of family members. Our large garden around the hotel guarantees a lot of space and free movement for our guests. For the use of the saunas and jacuzzi the reservation is necesary. Of course, the lifts, ski schools, ski rentals and public transport, including the ski bus, also adhere to the applicable hygiene and precautionary measures.
GUESTNET
For hygiene reasons, we removed the information folders from our rooms. All useful
information about the hotel can be easily accessed via our Guestnet. Events, weekly programs, timetables, tips, news, etc. can always be found on Guestnet.
We point out that the rules of conduct can be changed. (current status: 20.09.2021)
Tourist tax:
Prices shown will from 1.1.2020 attract a tourist tax of € 1,70 per person (aged 14 years and over) per day, payable on departure.
