Terms and conditions - Covid-19 measures

We loosen our cancellation policies for your winter holiday 2022

It’s always a pity if rooms remain vacant although other guests are just waiting to book.
In case of a travel ban due to Covid-19, we guarantee a free cancellation and your deposit will be transferred back.

Conditions for withdrawal: 

In case of cancellation within 30 days prior to arrival the deposit will be credited but not refunded.
At late cancellation the following rates based on the total amount will be charged as compensation:

  • Cancellation up to 30 days prior to arrival: 00%
  • Cancellation 29 days until 15 days prior to arrival: 40%
  • Cancellation 14 days until 8 days prior to arrival: 60%
  • Cancellation less than 8 days prior to arrival: 80%
  • late arrivale and/or early departure: 80%


SECURITY in the hotel sector
All employees are trained in the area of ​​hygiene in advance, we guarantee maximum hygiene protection in all areas. All surfaces and contact points are disinfected and cleaned several times a day. Disinfectants are available in all areas of our house.

HYGIENE in the rooms
Our rooms and bathrooms are properly cleaned and disinfected before arrival. All surfaces are cleaned and disinfected regularly, and laundry is disinfected.

The prescribed minimum distances of 1 meter are guaranteed in our dining room, terrace and at the bar. If possible, the dishes are brought to the table. For serving at the buffet it is mandatary to wear a face mask and to disinfect your hands.

It is also important to keep a safe distance of 1 meter from other guests outdoors, with the exception of family members. Our large garden around the hotel guarantees a lot of space and free movement for our guests.  Of course, the lifts, swimming pool, kids area and public transport, including the ski bus, also adhere to the applicable hygiene and precautionary measures.

For hygiene reasons, we removed the information folders from our rooms. All useful information about the hotel can be easily accessed via our Guestnet. Events, weekly programs, timetables, tips, news, etc. can always be found on Guestnet.

We point out that the rules of conduct can be changed. (current status: 01.04.22)

all information: Safe Travel South Tyrol

Tourist tax:
Prices shown will from 1.1.2022 attract a tourist tax of € 2,10 per person (aged 14 years and over) per day, payable on departure.


To garantuee your booking we ask for 1/4 of the total price.

Bank details:
Scherer Christof KG
Raiffeissenkasse Bruneck/Olang
IBAN IT91Q0803559040000305010551
Swift-BIC: RZSBIT21505
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